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Ground Staff

Ground staff trainings in accordance with IATA recommandations

At Horizons Academy for Professionals our aim is to train ground and airside handlers based on our clients’ needs, this approach will take into account the employers’ policies & procedures and the tasks to be carried out by the personnel. Hence our performance-based approach that focuses on “tasks to be carried out”, employer expectations and not on job titles and, of course, all in respect of the international regulations.

After analysing your needs for your ground staff, including passenger handling, load planners, load control and ramp agents, we will tailor the most adapted course and evaluation system specifically for you. Our program will be designed to make your staff knowledgeable of international regulations and your companys’ process, procedures and requirements. Moreover, it will enable them to carry out their tasks efficiently and fulfil the many roles they may undertake as a front-line employee or on the airside.

Our solutions

Training programs according to IATA ISAGO regulation for the following staff : Passenger Handling Agent, Load Planner & Load Control Agent, Ramp Agent


Tailored Initial and Recurrent courses


Competency-based training (based on tasks, aircraft type, company’s policies & procedures)


On site or Virtual classroom

Loadmaster / Flight Turnaround Coordinator & Ramp Agent:

ProgramInitial & Recurrent
In Accordance withIATA ISAGO Regulations – IATA Recommendations
MethodVirtual Classroom & Face-to-face Classroom with instructor
LanguagesEnglish – French – Arabic (Middle Eastern)
DurationSubject to clients’ needs and staffs’ current qualifications and experience

Passenger Handling Agent:

ProgramInitial & Recurrent
In Accordance withIATA ISAGO Regulation – IATA Recommendation
MethodVirtual Classroom & Face-to-face Classroom with instructor
LanguagesEnglish – French – Arabic (Middle Eastern) – Spanish
DurationSubject to clients’ needs and staffs’ current qualifications and experience

Additional Offer :

  • Dangerous Goods : IATA programs
  • Departure control systems Courses : Altea Customer Management, Altea Flight Management, Go Now, SkyPort etc…
  • Human Factors, Safety, Security courses
  • Train the trainer courses
  • On-job training
  • Personalized assistance in recruiting

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